At The Wellness Clinic Private GP Wokingham, we aim to provide timely and accessible care for all our patients.
To ensure appointments are used effectively, we have the following cancellation policy:
1. Cancellation Notice
Patients may cancel or reschedule their appointment up to 24 hours before the scheduled time.
2. Late Cancellations and Missed Appointments
Cancellations made less than 24 hours before the appointment, or failure to attend without notice, will result in no refund of the appointment fee.
3. Policy Communication
This policy is clearly communicated:
· At the time of booking online
· During telephone bookings
· On appointment confirmation messages
· On our website
By making an appointment, patients acknowledge and accept this cancellation policy.
4. Exceptional Circumstances
We understand that emergencies may arise. In exceptional cases, we may use our discretion to review the circumstances of a late cancellation or non-attendance.